Testimonials and Case Studies
The Mobile Cigar Lounge
Industry - Events & Entertainment
Niche - Luxury Private Event Services
Users - 8 - Sales and Operations Team
The Mobile Cigar Lounge is a premium service provider that curates luxury cigar experiences for private events. Specializing in weddings, corporate events, and upscale private gatherings, they offer an unparalleled cigar lounge experience that adds sophistication and exclusivity to any occasion.
The Challenge
As The Mobile Cigar Lounge expanded, their bespoke sales process became increasingly complex. Their team struggled with:
Inconsistent lead follow-up and sales tracking
Lack of automation, resulting in manual and time-consuming tasks
Disjointed communication within the sales and operations team
Limited scalability due to outdated systems
Solution
The Business Catalyst designed and implemented a custom CRM solution tailored to The Mobile Cigar Lounge's unique sales workflow. Key features included:
Streamlined Sales Pipeline: A customized pipeline that automated lead tracking and follow-up.
Automation of Repetitive Tasks: Email sequences, reminders, and client onboarding were fully automated.
Team Collaboration Tools: Improved internal communication and accountability for the 8-member sales and operations team.
Comprehensive Training: Detailed training videos and clear instructions ensured a smooth platform transition and user adoption.
Success
Revenue Growth: Surpassed seven figures, generating over $1.2 million in annual revenue.
Operational Efficiency: Streamlined sales process led to faster client onboarding and smoother sales conversions.
User Adoption: High engagement from the sales team, who now actively use the CRM daily.
Scalable Systems: Positioned for continued growth with scalable, automated systems in place.
Because of Lisa, we hit seven figures last year and are on track to do it again
Joey Mac DizonCEO - The Mobile Cigar Lounge
Lisa is responsible for multi 7 figures (minimum) in cash revenue that we wouldn't have been able to make without her
Will BrownInfluencer - Author of "How to $10m"
To have Lisa and her team as advisors with the support has been instrumental to be able to innovate and stay ahead
Sean GreeleyFounder and owner of NPE
Lisa
Business Catalyst
Lisa has been an entrepreneur since 1990 with her core focus steadfastly consistently being – “if a job is worth doing, it’s worth doing well”
